If you can no longer make your booking, please follow the process for a booking exchange.
In order to request an exchange:
- Make a new booking with your preferences.
- Provide the new and old booking references in our Contact Form. Click "back" on this article, and select the Contact Us/Booking Exchange button.
- Your original booking will be refunded within 2-5 days once we have processed it.
- You will be contacted by email once the exchange is processed.
- Please note that we can only cancel and refund your old booking, once a new booking has been made.
If you are an Everywhere Member - please cancel your booking via your Member Portal.
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